Basic Terms and Conditions

Effective date: 05 of December 2025

These Terms and Conditions (“Terms”) govern access to and use of the marketplace platform (the “Platform”) operated by:

Kartonika Sp. z o.o.
Al. Armii Ludowej 6/164, 00-571 Warsaw, Poland
NIP (VAT ID): PL7010516252
(“we”, “us”, “Platform Operator”).

By creating an account, browsing, or placing/accepting orders on the Platform, you agree to these Terms.

1) Scope and role of the Platform

1. The Platform is a B2B marketplace enabling business users to offer and purchase services and goods related to the printing industry and associated fields.

2. We are not the seller of goods and not the provider of services listed by Vendors (unless explicitly stated otherwise in a specific listing).

3. Vendors are independent professionals/companies responsible for their listings, performance, deliveries, warranties, invoices, taxes, and legal compliance.

2) Definitions

• Buyer – a business entity or sole trader placing an order on the Platform.

• Vendor – a business entity or sole trader offering services or goods on the Platform.

• User – any person using the Platform (Buyer, Vendor, or visitor).

• Listing – a service or product page created by a Vendor.

• Order – a confirmed purchase of a service booking, remote/on-site service, repair service, or goods.

• Order Communication – messages, tickets, notes, files, and attachments exchanged within the Platform in connection with an Order.

• Fees – Platform fees/commissions and any payment processing fees as described in these Terms and/or in Vendor settings/pages.

• Custom-made goods – goods produced to Buyer-provided drawings/specifications, typically non-returnable if conforming.

3) Eligibility (B2B only)

1. The Platform is B2B-only. Buyers and Vendors must act as businesses/sole traders. Consumer (B2C) purchases are not supported.

2. You must provide accurate business information, including legal name, address, and tax identifiers (VAT/NIP where applicable).

3. We may require verification, including documentation proving business activity and eligibility to trade.

4) Accounts and security

1. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

2. You must keep your account data up to date.

3. We may suspend or restrict accounts that show signs of fraud, misuse, or inaccurate information.

5) Vendor onboarding and verification

1. Vendors may be required to complete a verification process before being approved to sell on the Platform.

2. EU Vendors may be required to provide a VAT number verifiable via official systems (e.g., VIES).

3. Non-EU Vendors may be required to provide equivalent business registration and tax identification documents.

4. We may request additional evidence of capability and qualifications (especially for technical consulting, inspections, repairs, or safety-critical work).

5. Approval is at our discretion. We may refuse or withdraw approval if information is incomplete, inconsistent, or misleading.

6) Listings (accuracy and transparency)

1. Vendors must keep Listings accurate and complete, including:

   • scope of work / deliverables, prerequisites, limitations;

   • pricing structure (hourly rates, minimum hours, travel costs, shipping rules);

   • timelines and availability;

   • warranty/return conditions where applicable;

   • for custom-made goods: clear “non-returnable if conforming” notice.

2. Misleading claims (false certifications, “official partner” status, hidden fees) are prohibited.

7) Orders, performance, and acceptance

1. An Order is formed when the Buyer completes checkout and payment is confirmed.

2. Vendors must deliver services/goods as described in the Listing and as agreed in Order Communication.

3. Acceptance window: after the Vendor marks the Order as completed, the Buyer has 4 days to:

   • confirm acceptance, or

   • raise an issue and request correction/clarification in Order Communication, or

   • initiate a dispute/refund request in accordance with these Terms.

4. Auto-closure: if no issue is raised within this 4-day window, the Order may be automatically treated as accepted and closed.

8) Payments (Stripe) and funds protection

1. Payments are processed via Stripe (or other payment methods we may enable).

2. The Platform is designed to protect both sides:

   • Buyers are protected against paying and receiving no meaningful delivery;

   • Vendors are protected against completing work and being left unpaid.

3. Do not attempt to pay or receive payment outside the Platform for transactions initiated on the Platform.

9) Platform fees and commissions

1. We charge platform fees/commissions for facilitating transactions and providing marketplace infrastructure.

2. Fee/commission rules (including any tiered commissions by order amount) are defined in the Vendor-facing rules and may be summarized in relevant Platform pages.

3. Payment processing fees, bank fees, and currency conversion fees may apply and are generally charged by payment providers/banks, not by the Platform Operator.

10) Monthly payouts to Vendors

1. Vendor earnings become eligible for payout after Orders are accepted/closed and any disputes are resolved.

2. Payout schedule: we process Vendor payouts once per month, typically during the last week of the calendar month, subject to verification checks, payout method availability, and banking processing times.

3. Vendors are responsible for providing correct payout details and for any fees charged by their bank/payment provider.

4. The Platform Operator may delay a payout where fraud, compliance issues, chargebacks, or unresolved disputes are suspected.

11) Taxes, VAT, and invoicing (B2B)

1. Vendors issue invoices to Buyers for services/goods provided, unless explicitly stated otherwise in a specific transaction model.

2. Vendors are responsible for:

   • correct VAT application (including reverse charge where applicable),

   • tax reporting,

   • compliance with invoicing rules in their jurisdiction and, when relevant, the jurisdiction of the Buyer or place of supply.

3. The Platform Operator does not provide tax advice. Buyers and Vendors should consult their tax advisors where needed.

12) Communication rules and anti-bypass policy

1. All essential communication, scope confirmation, file exchange, and evidence must remain inside the Platform.

2. It is prohibited to publish or request direct contact details intended to bypass the Platform, including (but not limited to): phone numbers, emails, messenger handles/links (Telegram/WhatsApp), external payment links, or “pay directly” proposals.

3. Attempting to bypass the Platform may lead to suspension or permanent termination of accounts, and may reduce dispute protection.

13) Disputes, corrections, and refunds

1. If an issue occurs, the Buyer should first request correction/clarification inside Order Communication (unless the issue clearly requires a refund).

2. If the parties cannot resolve the issue, a dispute/refund process can be initiated through the Platform’s available tools.

3. We may review Order Communication, attached files, and objective evidence and take actions such as:

   • requesting corrective delivery,

   • approving a partial refund,

   • approving a full refund,

   • closing a claim if it lacks evidence or is outside the acceptance window.

4. Refund eligibility is described in the Refund Policy page, which forms part of these Terms by reference.

14) Shipping, delivery, and risk (goods and repair shipments)

1. Shipping terms must be stated in the Listing or confirmed in Order Communication.

2. The Buyer and Vendor must keep shipping evidence (tracking numbers, courier receipts, photos/video of packaging and damage).

3. Unless otherwise agreed, courier delays and transport damage are handled under courier terms and insurance rules.

15) Custom-made goods (non-returnable if conforming)

1. Custom-made goods produced strictly to Buyer drawings/specifications are generally non-returnable and non-refundable if they conform to the approved specification, unless mandatory law provides otherwise.

2. Buyers are responsible for confirming drawings/specifications before production. Vendors are responsible for manufacturing to the approved specification.

16) Intellectual property and confidentiality

1. Users must respect intellectual property rights (software licenses, fonts, images, designs, technical documentation).

2. Confidential information exchanged for an Order must be used only to fulfill that Order and must not be disclosed without lawful basis or permission.

3. Portfolio use of delivered work must follow the Listing terms and any written agreement in Order Communication.

17) Prohibited conduct

You must not:

• post illegal content or request illegal services;

• misrepresent identity, company status, certifications, or product/service features;

• abuse dispute mechanisms, threaten reviews, or harass other users;

• attempt fraud, chargeback abuse, or manipulation of platform metrics;

• upload malware or compromise platform security.

18) Reviews and feedback

1. Reviews must be factual, respectful, and relevant to the Order.

2. We may remove or moderate reviews that contain personal data, hate speech, threats, extortion, or other prohibited content.

3. Review manipulation (buying/selling reviews, retaliation threats) is prohibited.

19) Suspension and termination

1. We may suspend, restrict, or terminate access to the Platform where we reasonably suspect breach of these Terms, fraud, or legal risk.

2. Termination does not remove obligations related to completed Orders, outstanding payments, dispute resolution, or legal compliance.

20) Disclaimers and limitation of liability

1. The Platform is provided “as is” and “as available”. We do not guarantee uninterrupted access or absence of technical errors.

2. We are not liable for the acts or omissions of Vendors or Buyers, including service quality, product compliance, or outcomes.

3. To the extent permitted by law, our total liability is limited to the Platform fees paid by you for the relevant Order (or another reasonable cap set by mandatory law).

4. Nothing in these Terms limits liability that cannot be limited by applicable law.

21) Indemnity

You agree to indemnify and hold the Platform Operator harmless against claims, damages, liabilities, and expenses arising from your breach of these Terms, unlawful conduct, or infringement of third-party rights.

22) Privacy and data protection (GDPR/RODO)

Our processing of personal data is described in the Privacy Policy (RODO) and, where applicable, the Cookie Policy. Those documents form part of the Platform rules.

23) Changes to the Terms

We may update these Terms from time to time. The updated version will be published on the Platform with a revised effective date. Continued use of the Platform after changes means acceptance of the updated Terms.

24) Governing law and jurisdiction

These Terms are governed by the laws of Poland, unless mandatory provisions of law require otherwise. Any disputes with the Platform Operator should be submitted to the competent courts in Poland, unless mandatory law provides a different forum.

25) Contact

Before contacting us, please check the FAQ.

Frequently Asked Questions for Vendors
Frequently Asked Questions for Buyers

If you need assistance or Platform intervention, contact us via the contact form on the website.