Ask Pressinspection

What is meant: Creating a buyer account and getting access to orders.

Answer: Click Sign in / My Account in the header, choose Registration/Create an Account, and enter your email and password. Then you have to choose if you want to be a buyer or a vendor. You’ll then access your dashboard to manage orders and messages.

What is meant: Viewing listings vs placing orders.

Answer: You can browse categories, listings, and seller profiles without an account. You’ll need an account to place an order, pay, download documents, or open an order-related support conversation.

What is meant: Creating a buyer account and getting access to orders.

Answer: Click Sign in / My Account in the header, choose Registration/Create an Account, and enter your email and password. Then you have to choose if you want to be a buyer or a vendor. You’ll then access your dashboard to manage orders and messages.

What is meant: Who can buy and what details are required.

Answer: Yes, it’s B2B only. Buyers must be companies or sole traders. During checkout (or in your account settings) you may be asked for business details such as company name and VAT/NIP where applicable.

What is meant: The buyer dashboard layout.

Answer: Go to My Account → Orders to view your order history, statuses, and details. Invoices and any attachments shared by the seller are available inside the order page and its conversation area.

What is meant: Using the menu categories.

Answer: Use the main menu categories (top navigation) to browse by service type (consultations, remote services, on-site services, repairs, products). Category pages help you compare similar offers.

What is meant: Using the search bar.

Answer: Yes. Use the search field in the site header to search by keywords (e.g., “UV dryer”, “press inspection”, “Heidelberg”, “color management”, “rollers regeneration”).

What is meant: Trust and compliance screening.

Answer: We review sellers before approval and may request business documents and proof of capability. This helps keep the marketplace professional and reduces risk for buyers.

What is meant: Location relevance for B2B and logistics.

Answer: Seller listings show their location/country. For on-site work, shipping repairs, or VAT considerations, you can choose a seller based on your location or preferred jurisdiction.

What is meant: Scope, deliverables, and exclusions.

Answer: Read the listing carefully: included deliverables, prerequisites, deadlines, revision limits (if any), travel/shipping rules, and what is explicitly excluded. Ask clarifying questions in the order conversation before paying.

What is meant: The checkout flow.

Answer: Open the listing, select options (if any), add to cart or book a slot (for scheduled services), then proceed to checkout. After successful payment, the order appears in My Account → Orders.

What is meant: Booking a time slot and receiving the meeting link.

Answer: Choose an available time slot, pay, then share your topic and materials in the order conversation. The seller sends the meeting link (e.g., Zoom/Meet) inside the platform conversation connected to your order.

What is meant: Payment processing and card safety.

Answer: Payments are processed via Stripe using a secure checkout. The platform does not store your full card details. This helps protect your payment data and provides a clear transaction record.

What is meant: Off-platform payment requests.

Answer: No. Off-platform payments are prohibited and remove platform protection. Always pay through the platform so your order remains documented and eligible for dispute/refund handling if needed.

What is meant: Currency conversion and bank fees.

Answer: Your bank or payment provider may apply currency conversion rates or additional fees. These charges are outside the platform’s control and may affect the final amount.

What is meant: The correct channel for instructions and evidence.

Answer: Use the order’s built-in conversation/support area (a chat linked to your order). Keep all scope confirmations, files, and approvals there so everything is recorded and traceable.

What is meant: Requesting “revision” without a dedicated revision button.

Answer: Send a structured request in the order conversation: what is missing, what needs correction, and your acceptance criteria. Clear bullet points and evidence (screenshots/files) help resolve issues quickly.

What is meant: Agreeing on hours, travel costs, and site requirements.

Answer: Before payment, confirm scope, schedule, rates/minimum hours, and travel costs in writing inside the order conversation. The seller performs the on-site work and documents results as stated in the listing.

What is meant: Sending parts/equipment for diagnostics and repair.

Answer: You place and pay the order, ship the item according to the listing rules, receive a diagnosis/quote through the order conversation, approve the plan, then receive the repaired item back once completed.

What is meant: The buyer review window and auto-closure.

Answer: After the seller marks the order as completed, you have a limited review window to report issues via the order conversation. If no issue is reported, the order may be auto-closed and treated as accepted.

What is meant: The refund process and eligibility rules.

Answer: Refunds follow our rules and evidence-based review. Start by describing the issue in the order conversation and request a fix or refund. Full details and exceptions are explained on our Refund Policy page.

What is meant: No response and how to escalate.

Answer: Write a clear follow-up in the order conversation, referencing the missing deliverable and a reasonable deadline. If there is still no response, escalate via the platform’s support/contact channel and reference your order ID.

What is meant: Partial completion situations.

Answer: Potentially yes. Provide evidence of what was promised vs what was delivered, and request a partial refund with a clear rationale. The outcome depends on the listing scope and documented communication.

What is meant: What helps a fair decision.

Answer: Keep everything inside the order: screenshots, files, photos/video, shipping documents, tracking, and written confirmations. Clear, time-stamped proof inside the platform is the strongest support for your claim.

What is meant: Detailed questions

Answer: Yes, of course. We have compiled detailed answers to questions about each category of services provided on this page:

What is meant: How to become a vendor.

Answer: It’s not difficult. You need to register, go through the verification process, and you can start in 15 minutes. Learn about your future benefits and seller rules at the link.

What this means: Where to contact the platform team.

Answer: If you can’t find the answer here, please use our contact form. Please provide your order ID (if you have one) and briefly describe the problem so that we can help you more quickly.